Last Updated: 12/22/2025
This Privacy Policy describes how M. & M. Home Improvement, Inc. DBA Elegant Door & Window collects, uses, and protects personal information when you visit our website, submit information through our forms, or communicate with us by phone, email, or text message.
By using our website or services, you consent to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Phone number
Email address
Service-related details submitted through forms, messages, or conversations
We collect only the information necessary to respond to inquiries, provide services, and communicate with you.
HOW WE USE YOUR INFORMATION
We use personal information for legitimate business purposes, including:
Responding to inquiries and requests
Providing customer service and support
Communicating about services, appointments, or requests
Sending text messages when you have explicitly opted in
We do not use personal information for purposes outside of those described without consent, unless required by law.
SMS MESSAGING AND MOBILE INFORMATION
If you provide your mobile number and opt in, you consent to receive text messages from M. & M. Home Improvement, Inc. DBA Elegant Door & Window related to consultations, appointments, project communication, and customer support. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP or request help by replying HELP.
Mobile opt-in information is never shared with third parties for marketing purposes.
INFORMATION HANDLING AND LIMITED USE
We do not sell personal information.
We may use service providers that assist with operational functions such as communication delivery, customer support tools, or website hosting. These providers may access information only as necessary to perform services on our behalf and are required to protect it appropriately.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
SECURITY
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS AND CHOICES
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of text message communications at any time by replying STOP.
CONTACT INFORMATION
If you have questions about this Privacy Policy or our information practices, please contact:
M. & M. Home Improvement, Inc. DBA Elegant Door & Window
1555 Botehlo Dr Box 148, Walnut Creek, CA 94596
925-829-7473